Our current job postings

Customer Service Agent - Collective Insurance

  • Employer: iA Financial Group
  • Office: 2000 McGill College Avenue
  • Location: Montreal, Quebec
  • Other Possible Location(s): Toronto, Ontario
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10015956
  • Job type: Permanent Job Full time
  • Apply before: 2023-02-28


Group Insurance and Savings / Permanent, Full-time / remote work / Montreal, Toronto, Québec / Start date: February 27th or March 6th

Your active listening skills, professionalism, and ability to establish a sense of trust enable you to deliver high-quality and personalized customer experiences. Do you seek to understand your customers’ needs and look for the right solution and best advisor to help them exceed their expectations?

Our team is looking for motivated individuals who want to contribute to best practices in customer service, all without having to carry out solicitation or sales tasks!

Your career at iA Financial Group begins with a 5-week paid training course with access to a trainer and coach at all times to guide your development.

Your training covers the following topics:

  • Mastering best phone and e-mail practices for optimal customer experience

  • Discovering and learning about insurance products and financial services

  • Resolving complex cases

  • Mastering software and work tools required for this position

What we offer:

  • Minimum hourly wage starting at $24 based on your experience

  • A 35-hour weekly schedule, ranging between 8 AM and 9:30 PM from Monday to Friday, set one month in advance for a stable work routine

  • Telework (please note that office attendance is required at least once a month)

  • Managers who value their teams’ self-reliance and support

  • Working at iA means enjoying competitive working conditions, a comprehensive health program, continuous training, and opportunities for development within a fast-growing company!

  • Wonderful colleagues, loads of fun at work

What you offer:

  • Available to start work on February 27th or March 6th, 2023

  • At least two years of experience in customer service

  • Good English- and French-language skills, both oral and written, to interact frequently and easily with English and French-speaking colleagues and clients from across Canada

  • Outstanding interpersonal skills

  • Effective stress-management skills

  • Problem-solving skills

  • At ease working with computers and software solutions

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.