Our current job postings

Client Relations Specialist

  • Employer: iA Financial Group
  • Office: 1150, Grande Allee West
  • Location: Québec, Quebec
  • Other Possible Location(s): Toronto, Ontario
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10015851
  • Job type: Permanent Job Full time
  • Apply before: 2023-02-27

Description

Call center, Individual Insurance / Telework or hybrid  / Quebec City, Montreal, Toronto / Permanent, full time / Start as soon as possible

Are you passionate about customer service and want to work for a dynamic company? Are you bilingual and client-oriented? Look no further. We want to meet you!

We have a permanent bilingual customer service representative position that is perfect for you, with no solicitation or sales! You would be part of a large team and have access to a coach and training officer.

After completing comprehensive training, you will be able to:

  • Provide information over the phone and by email to our clients and distributors in order to meet their needs and expectations

  • Respond to various types of requests for information that may include questions about procedures, products, banking transactions, follow-ups for requests underway, and tax and legal aspect

  • Provide support for the processing of various transactions, as needed

  • Analyze complex cases and complaints and negotiate mutually satisfactory solutions while complying with corporate guidelines

  • Determine which processes must be updated and suggest improvements to simplify processes and increase effectiveness

  • Share your knowledge and contribute to the smooth functioning of the service

  • Provide the necessary training and support and contribute to a positive and collaborative workplace

Desired profile:

  • Three years of relevant experience in customer service

  • Good verbal and written language skills in both English and French owing to frequent interaction with English- and French-speaking colleagues and clients across Canada

We offer:

  • A starting wage of 24.5 $ which varies based on experience

  • No sales or solicitation

  • Amazing co-workers and fun at work

  • Telework

  • A 35-hour work week in Québec, 37.50 in Ontario, hours which can vary between 8 am and 5 pm, Monday to Friday


At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.


Company Overview

About

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.