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Automotive Chemical Application Technician, Ancillary Product Specialist

  • Employer: iA Financial Group
  • Office: 110-100 Elizabeth Avenue
  • City: St-John's
  • Province: Newfoundland and Labrador
  • Job category: Dealer Services - Sales (Job Family)
  • Job ID: JR10007485
  • Job type: Permanent Job Full time
  • Apply before: 2021-03-19

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Under the supervision of the Regional Sales Manager, the Automotive Chemical Application Technician, Ancillary Product Specialist is responsible for the sales support and account development of clients in assigned territory. This position provides customer service and support and builds optimal client relationships.


Sales and representation

  • Achieving business unit objectives by successfully meeting annual sales and service goals and targets through sales support and account development of IA Dealer Services clients.

  • Accelerating revenue growth in territory by:

    • Developing current dealer accounts with iA Dealer Services Sales Manager and Consultants

    • Working with Sales Management identify, opportunities for new Ancillary Product business growth

  • Providing regular technical and/or product knowledge training for new and current accounts. Work with National Trainer, Ancillary Products to ensure unified material and message is being delivered to national sales force

  • Providing technical support and product application training to dealers on application technique, health and safety compliance, equipment set-up, use and maintenance, OEM campaigns, WHMIS compliance & troubleshooting

  • Traveling (or virtually) throughout the territory regularly to support sales, product knowledge and service for all clients.

  • Ensuring marketing channels are exhausted in territory to maximize sales opportunities in support of meeting objectives, goals and targets.

  • Participate in iA Dealer Services training

    • Assists trainers when needed

    • Recruit participants for attendance

Internal Administration

  • Performing competitor analysis and identifying gaps in the market place to capitalize on market opportunities

  • Utilizing sales reports to assess the performance of clients.  Work with their Sales Manager to develop strategic plans to improve performance and ancillary penetration in underperforming accounts.

  • Collaborating with strategic alliances/business partner representatives for business development in the territory, assessing their performance and making suggestions to their Sales Manager if adjustments are necessary.

  • Working closely with the Sales Manager to develop strategic plans to meet sales goals and targets for Ancillary Products and adjusting/realigning strategies as required.

  • Assisting the National Claims Manager, iA Dealer Services Consultants and internal customer service team with handling of claims as required. 

  • Analyzing market and industry trends, product life cycles and consumer trends.

What we are Looking For:

  • Comprehensive knowledge and understanding of all DK product and plans distributed by iA Dealer services, and competing market products

  • General knowledge of systems used by retailers (UniFI, Unifi 2.0, Dealertrack, Ebiz, other common software providers.)

  • Expert knowledge of DK platform

  • Extensive knowledge of the market and operations of a business office 

  • Knowledge of the functions and processes of a dealership, with a focus on the operations & product application/sales in Service Department

  • Ability to solve problems of various types with a positive outcome for customer, dealer partner & iA

  • Ability to share and train on ancillary products and skills in an educational way to both internal iA staff and external dealer staff

  • Ability to conduct sales forecasts, utilize a variety of sales metrics/reports, and manage budgets to evaluate sales performance.

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to