Our current job postings

Bilingual Customer Service Agents - Group Insurance

  • Employer: iA Financial Group
  • Office: 2200, McGill College Avenue
  • Location: Montreal, Quebec
  • Other Possible Location(s): Québec, Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10011539
  • Job type: Permanent Job Full time
  • Apply before: 2022-01-31


Group Insurance/Permanent/Work From Home/Montreal/Quebec/Toronto

Your ability to listen, your professionalism and your ability to create a climate of trust allow you to offer a quality personalized client experience. You like to understand your client's needs, find the right solution and advise them in order to exceed their expectations.

Our team is looking for bilingual and passionate individuals who wish to contribute to the best practices in customer service, all without solicitation and sales!

Your career at iA Financial Group will begin with a five-week paid training session and you will have access at all times to a trainer and a coach to guide your evolution.

The training covers the following themes:

  • Mastering best practices in client experience by phone and email
  • Discover and learn about insurance products and financial services
  • Resolve complex cases
  • Master the software and work tools required for this role

What we offer

  • A minimum hourly wage starting from of $23 which varies according to your experience
  • A 35 hour workweek, Monday to Friday, 8 am to 9:30 pm.
  • Competitive benefits and much more!
  • Golden colleagues, fun while working
  • Managers who value the autonomy and support of their teams

What you have

  • Excellent interpersonal skills
  • An outstanding ability to communicate in both French and English
  • Good stress management
  • Ease in solving problems
  • Ease working with a computer and various software programs

Working at iA means having access to competitive working conditions, a comprehensive health program, continuous training and opportunities for advancement within a fast-growing company!

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.