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Bilingual Client Relations Specialist

  • Employer: iA Financial Group
  • Office: 400-988 Broadway West
  • City: Vancouver
  • Province: British Columbia
  • Job category: Claims - Generalist
  • Job ID: JR10009627
  • Job type: Temporary Job Full time
  • Apply before: 2021-07-30

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Sector: Dealer Services Claims; Working Environment: Currently in office but then transitioning to a hybrid model; Location: Vancouver; Status: Temporary 6 Month Contract with possibility of extension; Start Date: As soon as possible ; Language Requirement: Must be fully Bilingual (French/English)

A World of Opportunity...

A career with iA Financial Group means working in an enriching environment that encourages personal and professional development.  We offer a workplace where everyone plays an essential role in the success of our Company and where individual efforts are acknowledged.  Our tradition of excellence is built on a strong team spirit, a challenging environment, and continuous improvement.

Our Claims group is seeking a Bilingual (French/English) Client Relations Specialist, Claims. The CRS, Claims assists Claims Examiners and Specialists with managing a caseload of new and ongoing Creditor disability, life and critical illness claim. In this role you’ll:

- Provide front-end customer service for incoming Creditor Claims telephone calls.
- Validate and set-up new Creditor disability, life and critical illness claims.
- Assist Claims Examiners and Specialists with non-adjudication claims management tasks.

You have at least 2 years post secondary education and 2-3 years work experience, ideally in a busy call centre or customer service environment; Good conflict resolution and problem solving skills. You have excellent customer service and communication skills in both French and English.

Ideally, you have:

  • The ability to work well under pressure

  • Good organization skills and the ability to multi-task

  • Good conflict resolution and problem solving skills

  • Strong team player

We offer a positive, fast-paced work environment, full medical benefits and opportunities for growth.

This is an exceptional opportunity for someone wanting to start a career in the insurance industry. Please note that this is a nine month contract.

Achieve success, join iA Financial Group!

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to