PPI company overview:
Shaping Dreams Into Legacies
PPI elevates independent financial advisors to the next level.
Supporting advisors with market leading expertise and technology, we empower them to build the best solutions for their clients through proprietary tools, a comprehensive product suite, unparalleled life insurer relationships and competitive compensation. A tireless supporter and advocate for Canada’s insurance advisors, PPI offers national resources through a network of local offices from coast to coast.
Unparalleled resources. At your command.
Our business culture is guided by our core values, grounded in a powerful belief in the enhanced value of life insurance. We are also strong advocates for the essential value of insurance advisors to further the goals of their clients. For PPI, this means doing everything in our power to open new markets for advisors and enable their practices to prosper and thrive.
For more information about PPI visit: www.ppi.ca
To maintain PPI’s exacting level of service, we are looking for a bilingual IT Support Representative to join our Quebec City, Toronto, or Montreal office.
IT Support Representative (Bilingual)
The IT Support Representative is responsible for providing technical support to both staff and insurance advisors of PPI. As part of the Helpdesk team, the IT Support Representative works interactively with the Manager, IT Support Services, and other IT Support and Network Infrastructure team members.
Provide IT support in person, by phone, email, and by connecting remotely
Answer calls and handle Helpdesk tickets for Ontario, Quebec and Atlantic offices and back up western IT Support team members
Support for staff in the following areas:
Troubleshoot and document IT issues, including Windows, MS Office, PPI software (Toolkit and applets), insurance company software, network connectivity, viruses, PPI websites and systems.
Set up and support personal computer and shared equipment, including desktops, laptops, monitors, printers, scanners, VOIP desk and conference phones, projectors, MFPs
Track equipment assignment changes using EZOffice Inventory system
Coordinate setup and IT orientation for new employees
Ship and receive equipment
Occasional travel may be required
Support for advisors in the following areas:
Troubleshoot and document issues for PPI software (Toolkit and applets), as well as PPI-distributed insurance company software
Access and support for PPI websites and systems (such as WealthServ)
Education, Experience and Skills:
Must be fluently bilingual in French and English
Degree or diploma in an IT area and 5 years experience in an IT support role
A+ and Microsoft certification
Technical proficiency with personal computer equipment and software, Windows, Microsoft Office. Strong understanding of network concepts and services
Outstanding problem solving ability
Self-motivated with outstanding time management, prioritization and organizational skills
Effective documentation skills and diligence in ticketing and recording technical information
Excellent written and verbal communication skills
Genuine desire to provide superior quality service
Team player with good interpersonal skills and proven ability to build relationships
Ability to handle multiple tasks and move between projects continuously
Ability to handle confidential information in a professional manner
Experience in the insurance or financial services industry is preferred
Must be able to lift up to 40 lbs. on a regular basis
We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.