Client Relationship Manager

Domain : Group Insurance / 15 month contract position / Hybrid/ Toronto / Start as soon as possible

Reporting to the Director, Service, Group Insurance, the Client Relationship Manager (CRM) is responsible for an assigned block of business.  The CRM is responsible for building and maintaining strong business relationships with plan administrators and advisors who have a significant impact on the decision to place and retain business with the company.  To this end the CRM is required to proactively service clients and advisors by conducting plan administrator training sessions, wellness fairs, member engagement kiosks, client sponsored events and employee education sessions in person and virtually as well as participate in finalist presentations as required.   The CRM will be the main point of contact for escalated administrative and claim issues which will require investigation, communication and a focus on achieving a timely resolution. 

This role allows an individual the opportunity to participate in projects and process improvement working groups.  The CRM regularly provides input into product and process development.  The CRM is an integral part of Group Benefit and Retirement Service team and has a direct impact on the success of the division as a whole.

Education:

• University degree (preferred)

Experience:

• 5+ years of group insurance experience in customer service and/or sales-related environment;
• Detailed knowledge in all areas of group insurance including: processes, contracts, new business issue, claims, underwriting procedures and guidelines, and billing/administration.

Skills:

• Excellent interpersonal skills and ability to deal effectively with a wide variety of people;
• Able to gain credibility and trust quickly from both internal and external clients so that problems and issues may be resolved to the client’s and the company’s satisfaction;
• Excellent organizational, planning, and time management skills;
• Excellent computer skills with proficiency in Microsoft Office Suite: Outlook, Word, PowerPoint, and Excel;
• Excellent presentation skills;
• Able to work effectively with a diverse team; eager to contribute and implement ideas and suggestions;
• Ability to work under pressure, meet tight deadlines and solve problems/issues autonomously;
• Excellent training skills, ability to educate clients and advisors with respect to company systems, products, benefits, processes and procedures
• Analytical, thorough and detail-oriented;
• Self-motivated, takes initiative and assumes ownership in all areas of responsibility;
• Valid driver’s license and access to a vehicle for regular travel;
• Flexibility to travel within the province with occasional trips to other provinces.

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