Event Operations and Services Coordinator

Build Your Future With Us

Are you passionate about delivering exceptional corporate events through strong operational, administrative, and technological coordination? As an Event Operations and Services Coordinator, you will play a key role in ensuring the effective execution of processes, timelines, and service delivery before, during, and after events.

Working closely with Event Advisors and a variety of internal and external partners, you will coordinate registrations, administer event platforms, and support multiple logistical and operational activities. You will also be responsible for managing and analyzing event-related data while ensuring the accuracy, quality, and compliance of information.

This role offers an excellent opportunity to showcase your organizational skills, attention to detail, and solution-oriented mindset within a caring and trusted organization. Here, people and professional growth are at the heart of everything we do, creating an environment that encourages collaboration, innovation, and continuous improvement.

What You Will Accomplish With Us

As an Event Operations and Services Coordinator, you will be at the heart of our mission. Key responsibilities include:

• Coordinate the administrative, operational, and logistical activities required for the successful delivery of corporate events.
• Act as the primary resource for event platforms, registrations, and event operations while coordinating invitations, confirmations, and participant communications.
• Administer and optimize the technology platforms used to support event management activities.
• Ensure the integrity, quality, and accuracy of event data and produce participation reports, satisfaction results, and performance indicators.
• Coordinate follow-ups with internal partners, vendors, and collaborators to ensure deadlines are met and deliverables are completed to expected standards.
• Manage corporate suites and subscription-related activities according to established priorities and maintain related tracking tools.
• Support the planning and logistical coordination of selected events, including vendor sourcing, venue coordination, promotional items, and operational requirements.
• Identify operational risks, resolve issues, and recommend improvements to processes, tools, and participant experience.

What Could Help You Succeed in This Role

We are looking for someone who:

• Holds a diploma in a relevant discipline or possesses equivalent experience that has provided the skills required for the role.
• Has experience in coordination, administration, operational support, or customer service.
• Demonstrates advanced proficiency with Excel and is comfortable using various technology tools and systems.
• Is recognized for their attention to detail, organizational skills, and commitment to quality, accuracy, and information integrity.
• Can effectively manage multiple priorities and deadlines in a fast-paced environment.
• Takes a proactive, service-oriented approach to problem-solving and continuous process improvement while demonstrating sound judgment and analytical thinking.
• Works effectively with multiple stakeholders and has a strong interest in leveraging artificial intelligence tools to improve efficiency and the quality of deliverables.
• Has an intermediate level of English proficiency, as the incumbent will be required to participate in events and provide operational support to English-speaking participants, vendors, and business partners across Canada on an occasional basis.

Why You'll Love Working With Us

• A work environment where learning and development are combined with a shared pursuit of excellence.
• Artificial intelligence is in everyone's hands, helping increase personal effectiveness while contributing to organizational growth.
• A healthy, safe, equitable, and inclusive environment where people are encouraged to realize their full potential.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings program
• Employee share purchase plan
• Vacation entitlement and wellness and personal development days
• Telemedicine services
• Employee and Family Assistance Program
• Ergonomic furniture program
• Performance bonus program
• Discounts on iA products
• And much more!

Apply now and take the lead in your career, where your talent truly matters!

Not Sure if You Should Apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply. Your next opportunity may be waiting for you, and we would love to get to know you.