Associate Director, IT Solutions Delivery

Associate Director, IT Solutions Delivery

Identity and Access Management (IAM) – Access Management

Build the future with us

Would you like to grow in an IT environment where operational efficiency, rigor, and continuous improvement are top priorities? Join a dynamic team where technology, modern ways of working, and human values come together in a high‑performance culture.

As Associate Director, IT Solutions Delivery – Access Management, you will play a key role in the management, stabilization, and leadership of teams responsible for operations and customer service related to Identity and Access Management (IAM). Your hands‑on leadership, ability to structure operations, and customer‑centric mindset will directly contribute to service quality and the ongoing evolution of IAM practices.

What you will accomplish with us

As Associate Director, IT Solutions Delivery, you will be responsible for:

• Overseeing the day‑to‑day operational management of technical and customer support teams, including activity oversight, performance monitoring, and rigorous application of established processes and standards;

• Managing exception and escalation situations while ensuring a high level of customer service quality;

• Providing hands‑on people management focused on clear expectations, accountability, performance management, absenteeism, and skills development;

• Supporting the structuring of teams and practices in line with evolving organizational and operational needs;

• Driving continuous improvement and operational efficiency initiatives (DevSecOps, innovation, automation, security, integration, and technology lifecycle management);

• Establishing and maintaining partnerships with technology vendors and contributing to cost center budget management;

• Working closely with IT teams, internal partners, and the Information Technology Vice‑Presidency to ensure alignment and harmonization of environments and applications.

What could accelerate your success in this role

We are looking for a committed and structured leader who:

• Holds a bachelor’s degree in computer science or an equivalent combination of education and relevant experience;

• Has a minimum of 8 years of experience combining IT resource management and information technology;

• Demonstrates significant experience managing operational technical teams requiring close and rigorous oversight;

• Has advanced proficiency in French and an advanced level of English, as the role requires daily communication and presentations with internal and external stakeholders across Canada;

• Demonstrates strong organizational, planning, and execution follow‑up skills;

• Is comfortable in a role requiring active field presence, frequent follow‑ups, and rapid intervention with teams;

• Has a solid understanding of the software development lifecycle and Agile, DevOps, and Lean methodologies;

• Shows innovation and the ability to mobilize teams during periods of change;

• Is able to manage multiple, sometimes competing priorities and develop effective action plans;

• Demonstrates excellent interpersonal skills that foster a collaborative work environment;

• Is recognized for rigor, strong listening skills, accountability, and a results‑driven mindset;

• Experience in Identity and Access Management (IAM) ( is an asset )

Apply now and take the next step in your career, where your talent truly matters.

Why you’ll love working with us

• A work environment where learning and development go hand in hand with a collective pursuit of excellence;

• A healthy, safe, equitable, and inclusive workplace where potential can thrive and grow;

• A hybrid work environment supported by flexibility and access to inspiring, innovative workspaces;

• Competitive benefits: flexible group insurance, competitive pension plan, employee share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic equipment program, performance bonus, discounts on iA products, and more.

Still hesitating?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap — your place may be with us, and we want to get to know you.