Telephone Claims Agent, Assistance and Indemnity

Build the future with us

Are you driven by the desire to support insured clients during important moments and looking to contribute to a company whose purpose is to ensure its clients feel confident and secure about their future? As a Telephone Claims Agent, Assistance and Indemnity, you will play a key role as a frontline representative for insured clients calling to file a claim, consistently providing exceptional service.

In this role, you will take full charge of glass breakage claims and handle incoming calls and follow-ups required to progress home insurance claims files. Your rigor, service orientation, and ability to reassure clients will have a direct impact on their experience and peace of mind.

This position is a great opportunity to showcase your skills and fully develop your potential within a caring and reliable organization. Here, people and their growth are at the heart of our priorities, fostering an environment that supports collaboration and innovation.

The position may also require an evening and Saturday schedule, depending on operational needs.

What you’ll accomplish with us

As a Telephone Claims Agent, you’ll be at the core of our mission. Here are the main responsibilities:

• Supporting insured clients with their home insurance claims.

• Assigning the necessary emergency responders in the system.

• Taking charge of claims from start to finish.

• Handling calls from providers, third‑party insurers, and requests related to roadside assistance.

• Making follow-up calls on claim files to support adjusters.

• Updating file information after each call to ensure quick follow-ups.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for strong analytical abilities, decision-making skills, and willingness to learn.

• Stands out for communication, empathy, and strong customer service skills.

• Demonstrates autonomy, a strong sense of responsibility, and an excellent ability to adapt to frequent changes.

• Is recognized for teamwork, interpersonal skills, openness to coaching, and ability to navigate multiple technological tools.

• Has experience in customer service or a related field (an asset).

• Holds a high school diploma.

• Has an advanced level of English, as the person will regularly handle calls from English-speaking clients.

• Has an advanced level of French, as the person will regularly handle calls from French-speaking clients.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!