Business Analyst – Improvements

You are known for your independence, team spirit, proactivity, and sense of organization and priorities.

You have strong analytical and synthesis skills, an ability to simplify information, and create visuals that help people understand issues.

And do you have knowledge of the individual insurance field, particularly new business, pricing, and claims?

That's great, because we are looking for a Business Improvement Analyst to join our individual insurance team and work with our Pricing, New Business, and Claims departments.

You will play a key role in the continuous improvement of our processes and tools, working closely with internal and external stakeholders.

Your contribution:

• Lead continuous improvement and development projects, from planning to delivery;

• Analyze requests for improvements for our sector and requests for contributions to corporate projects;

• Collect and analyze data on existing processes in order to recommend business practices and procedures focused on improvement and increased productivity;

• Provide leadership in facilitating workshops with stakeholders, with a focus on innovation, optimization, and performance;

• Participate in the implementation of improvements with our IT development teams as an expert;

• Establish a testing strategy and participate, if required, in the completion of acceptance tests;

• Take charge of change management and updating various business procedures related to the improvements made;

• Conduct fully documented and substantiated analyses at the appropriate level, based on data and expert consultations.

Required profile:

• Bachelor's degree in business administration, operations management, information systems and technology (IST), computer science, or equivalent;

• 5 to 8 years of experience in a similar role;

• Excellent ability to analyze, synthesize, and explain business needs;

• Strong aptitude for problem solving and process optimization;

• Agility in the face of changing priorities and unforeseen events;

• Excellent interpersonal, communication, and collaboration skills;

• Strong organizational and prioritization skills, able to work on multiple projects at once;

• Strong ability to learn about the business, curiosity, and attention to detail;

• Excellent knowledge of the various products offered by the individual insurance industry (a significant asset);

• Ability to listen to stakeholder feedback in order to improve the quality of deliverables;

• Ability to establish a climate of trust and share knowledge in order to contribute to a positive and collaborative work environment.