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Coverage and plans

DISABILITY
MANAGEMENT

Compassionate, simple and personalized

What sets us apart

Why do plan administrators choose iA Financial Group?

iA Financial Group is a trusted partner because of its strategic approach, which enhances employee wellbeing, promotes a sustainable return to work, and helps control costs more effectively.

Our solutions in a nutshell

Short-term disability insurance

Guarantees a weekly income to members in the event of an accident or illness resulting in a prolonged absence from work.

Long-term disability insurance

Begins when the short-term maximum benefit period ends and guarantees a bimonthly income to members.

Administrative services only (ASO) plans

A plan for clients who want access to our claims management expertise, but prefer to cover the cost of plan members’ disability claims themselves.

Advice to pay service

Relevant value-added advisory services for clients with a self-insured and self-administered short-term disability plan.

To learn more about our solutions and applicable conditions, contact your Account Executive.

Distinctive advantages of choosing iA Financial Group as your disability management partner

Our dedicated teams work closely with you to achieve our shared goal of reducing the incidence, duration and recurrence of disability cases.

People-centred approach with compassionate interactions

  • Rehabilitation team involved immediately when needed
  • Collection of missing information by iA Financial Group to speed up the process
  • Reporting services, providing valuable insights to advisors and plan administrators
  • Close collaboration with all stakeholders

Comprehensive member support from prevention to a sustainable return to work

  • Dedicated team of experts across Canada to better support members
  • Early, fast and targeted intervention
  • Expedited specialist assessments and treatment for mental health
  • Integration with wellness services and pharmacogenetics by referral

Personalized and flexible support for rehabilitation

  • Personalized contact—when and how clients prefer
  • Rehabilitation plan that supports members’ specific needs
  • Return-to-work plan adapted to each member’s situation
  • Convenient follow-ups
  • Other file resolution options as needed

Seamless and paperless processes

  • Effective and timely communication with all stakeholders
  • Unique claims intake process by phone, with minimal claim forms
  • Targeted requests to physicians with prepayment
  • Bimonthly payment for long-term disability
  • Rehabilitation team is engaged at the right time
  • Proven track record of implementing successful return-to-work programs

Effective and impactful solutions for targeted, faster interventions

  • Digital tools and partnerships to enhance member experience and reduce processing time
  • Plan member secure portals
  • Real-time status updates
  • Secure file transmission

Our experts at your service

Gain access to experienced specialists and partners who will support you in streamlining processes, providing timely intervention and delivering comprehensive, high-quality services.

  • Our dedicated and specialized in-house interdisciplinary team includes case managers and rehabilitation specialists.
  • Our disability case managers can refer plan members to our experienced partners—medical consultants and workplace accommodation specialists—as part of their return-to-work plan.

Our mental health approach

Our experts prioritize mental health through effective prevention, treatment and recovery strategies. This includes ongoing training for case managers and specialist involvement in treatment and return-to-work plans.

Our efficient processes and dedicated team ensure optimal follow-up and support for these specific cases.

Member health journey

Our personalized support is tailored to each part of the member’s health journey to ensure a successful and sustainable return to work. Here is an overview of the services we can offer.

Prevention

  • Health navigation platform
  • Telemedicine
  • Employee and Family Assistance Program (EFAP)
  • Internet-based cognitive behavioural therapy (iCBT)
  • Specialized mental health services

Early intervention

  • Employee and Family Assistance Program (EFAP)
  • Medical second opinion
  • Internet-based cognitive behavioural therapy (iCBT)
  • Ergonomics assessments

Disability

  • Salary continuance (Advice to Pay)
  • Short- and long-term disability insurance
  • Referral to specialists, if needed
  • Pharmacogenetics
  • Second medical opinion
  • Return-to-work services
  • Expertise and in-house rehabilitation team
  • Fraud detection
  • Internet-based cognitive behavioural therapy (iCBT)

Sustainable recovery

  • Tailored return-to-work plan
  • Follow-ups and treatment assessment
  • Vocational rehabilitation
  • Rehabilitation expert support
  • Workplace accommodation services

Ready to enhance employee wellbeing and control costs with iA Financial Group’s comprehensive disability management offer?

Upgrade your group insurance plan or maximize your current disability management offer today by contacting your advisor or your Account Executive.

Contact us