Agency Support Representative (Brossard)

Agency Support Representative (Brossard)

Build the Future With Us

Are you passionate about customer service and supporting a sales force, while contributing to an organization whose purpose is to help clients feel confident and secure about their future?

As an Agency Support Representative (Brossard), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team.

This position offers an excellent opportunity to showcase your administrative and interpersonal skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

What You Will Accomplish With Us

As an Agency Support Representative (Brossard), you will be at the heart of our Career agencies’ success. Your main responsibilities will include:

• Welcoming and assisting clients and sales representatives, both in person and over the phone, while delivering professional and courteous service.
• Ensuring seamless communication and effective collaboration with the sales force and the Career Support and Services Centre, and directing requests to the appropriate specialists when required.
• Providing administrative and operational support to the sales force, including activities related to contracting, onboarding, integration, and departures of advisors.
• Supporting the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes.
• Contributing positively to agency operations by assisting with facilities management, mail distribution, office supplies management, and documenting processes and procedures related to agency activities.

What Could Help You Succeed in This Role

We are looking for someone who:

• Is recognized for exceptional customer service skills and a strong ability to understand and address the needs of clients and the sales force.
• Stands out for strong communication skills and excellent interpersonal abilities.
• Demonstrates a proactive attitude, strong motivation, and a positive team-oriented mindset.
• Shows autonomy, attention to detail, and adaptability in a changing environment.
• Has relevant experience in administration, office support, or a related field.
• Is perfectly fluent in French (spoken and written), as this role requires frequent interactions with French-speaking clients, advisors, partners, and colleagues, as well as the preparation and review of written communications and administrative documentation in French.
• Has an intermediate level of English, as the incumbent may occasionally interact with English-speaking internal or external partners as part of their duties.

Why You’ll Love Working With Us

• A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference.
• A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect.
• A fully on-site position, at the heart of agency operations, with a stable schedule of 35 hours per week, Monday to Friday.
• Tailored training to help you integrate successfully and further develop your skills.
• Competitive benefits, including: on-site work premium, flexible group insurance plans, a competitive pension plan, employee share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, performance bonus, discounts on iA products, and much more.

Apply Today and Take Charge of Your Career Where Your Talent Truly Matters!

Not Sure Whether to Apply?

At iA, we believe in potential and value diverse backgrounds and experiences.

If this opportunity inspires you and you enjoy working in a dynamic environment, we encourage you to apply — your place may be with us, and we’d love to get to know you!