Student – Claims Administration Agent

Job Title
Student – Claims Administration Agent

Summer student position
Build the future with us

Are you driven by customer service, continuous learning and eager to contribute to the purpose of a company that aims for its clients to feel confident and secure about their future? As a Student – Claims Administration Agent (Dealer Services), you will play a key role in supporting the efficient, thorough and human processing of requests coming from our network of partners.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us

As a Student – Claims Administration Agent, you will be at the heart of our mission. Here are the main responsibilities :

• Act as the first point of contact for the claims department ;
• Answer, transfer and follow up on incoming emails and calls ;
• Analyze received requests and direct files to the responsible persons ;
• Follow up with the different departments (Claims, Customer Service, Accounts Payable) ;
• Receive, verify and process invoices related to extended warranty contracts ;
• Proceed with the payment of authorized claims (credit card or cheque) ;
• Reconcile credit card accounts ;
• Assign claims to adjusters ;
• Contribute to various essential administrative tasks as needed.

What could accelerate your success in this position

We are looking for someone who :

• Is currently enrolled in CEGEP or university and available full-time during the summer ;
• Is recognized for excellent customer service and sense of professionalism ;
• Stands out for their thoroughness, efficiency and ability to manage several requests simultaneously ;
• Demonstrates strong ease in organizing their work and managing priorities ;
• Is comfortable in a dynamic environment and knows how to manage their time and stress ;
• Has an intermediate level in Microsoft Excel, Access and Word ;
• Has an intermediate level of English, since the person will be required to respond to calls and emails from English-speaking clients across Canada, on a daily basis.

Why you will enjoy working with us

• A work environment where learning and development merge with a collective quest for excellence ;
• A healthy, safe, fair and inclusive environment where potential can be expressed and developed ;
• The possibility to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces ;
• Student benefits : Access to internal training, mentoring, involvement in real projects, flexible schedules adapted to studies, and a rewarding experience for your professional journey.

Apply now and take the lead of your career, where your talent truly matters !

Are you hesitating to apply ?

At iA, we believe in potential and value the diversity of experiences. If this role inspires you, dare to apply – your place might be with us and we want to get to know you !