Contact Us

Contact a customer service agent

• Telephone

  Toll free 1-877-422-6487

• Send a message

• Business hours

  Health and dental insurance and Administrator services
  Monday to Friday, 8 am to 8 pm (Eastern time)
  
  Life and disability insurance
  Monday to Friday, 8 am to 5 pm (Eastern time)

Health and Dental Claims Department

• Address

  PO Box 4643, Station A
  Toronto, Ontario M5W 5E3

• Fax number

  Toll free 1-877-780-7247

Life and Disability Claims Department

• Address

  26 Wellington Street East, 6th Floor
  Toronto, Ontario M5E 1S2

• Fax number

  Toll free 1-877-781-1583

Administration Department

• Address

  26 Wellington Street East, 6th Floor
  Toronto, Ontario M5E 1S2

• Fax number

  Toll free 1-888-781-0924

Contact CanAssistance

(iA Financial Group’s authorized travel insurance agent for group insurance)

If a medical emergency occurs outside of your province of residence, please contact CanAssistance before seeing a health professional.

• PHONE

  Canada and United States (toll-free) 1-800-203-9024

  Other countries (collect call) +514-499-3747

If you call from a country that does not offer collect calls, you may claim reimbursement for your expenses upon your return.

For more information on this coverage, see the travel insurance section.