Contact Us

Contact a customer service agent

• Telephone

  Toll free 1-877-422-6487

• Send a message

• Business hours

  Administrator services and Health and dental insurance
  Monday to Friday: 8 am to 8 pm (Eastern time)
  
  Life and disability insurance
  Monday to Friday: 8 am to 5 pm (Eastern time)

Administration Department

• Address

  PO Box 790, Station B
  Montreal, Quebec H3B 3K6

• Fax number

  Toll free 1-888-780-2376

Health and Dental Claims Department

• Address

  PO Box 800, Maison de la Poste Station
  Montreal, Quebec H3B 3K5

• Fax number

  Toll free 1-855-884-9811

Life and Disability Claims Department

• Address

  PO Box 790, Station B
  Montreal, Quebec H3B 3K6

• Fax number

  Toll free 1-877-799-6691

Contact CanAssistance

(iA Financial Group’s authorized travel insurance agent for group insurance)

If a medical emergency occurs outside of your province of residence, please contact CanAssistance before seeing a health professional.

• PHONE

  Canada and United States (toll-free) 1-800-203-9024

  Other countries (collect call) +514-499-3747

If you call from a country that does not offer collect calls, you may claim reimbursement for your expenses upon your return.

For more information on this coverage, see the travel insurance section.