My Group Insurance Plan
You have group insurance coverage
Plan your trip
Before you leave
- Read and understand the details of your travel insurance coverage. To confirm that you are eligible, please contact iA customer service at 1-877-422-6487.
- Make sure that your health is stable before leaving. To determine whether your medical condition is stable, please contact Travel Assistance at 1-800-203-9024.
- Bring your group insurance card with you because it contains all the information you need. You may also use the iA Mobile app to see it directly on your mobile device.
During your stay
If a medical emergency occurs outside of your province of residence, please contact Travel Assistance before seeing a health professional:
- Canada and United States (toll-free): 1-800-203-9024
- Other countries (collect call): 514-499-3747
If you call from a country that does not offer collect calls, you may claim your expenses for reimbursement upon your return.
When you return
If you would like to submit an emergency medical services claim for reimbursement, please complete and submit the required claim form(s) for your province of residence.
For more details
- Refer to the Travel Insurance brochure
- Refer to your group insurance booklet available in My Client Space
You have a specialized product
To make a claim, please contact insured's agent or our customer service department between 8 a.m. and 5 p.m. EST at the following number:
Anywhere in Canada: 1-888-266-2224
Plan for Quebec University Students (Bureau de coopération interuniversitaire – formerly CREPUQ)
To find out which universities are included in this group plan for students as well as details of coverage offered, please consult the document Universities with group accident insurance for students listed by coverage offered.
To submit a claim, please contact us directly by telephone or complete and send us the Claim form (BCI – formerly CREPUQ).
Your insurance provides for the payment of benefits and the partial reimbursement of certain fees if you suffer an accident. To find out more about coverage guaranteed by the plan, please consult your personalized insurance certificate:
- Undergraduate insurance certificate – standard
- Undergraduate insurance certificate – with coverage for elite sport activities
- Graduate and post graduate insurance certificate – standard
- Graduate and post graduate insurance certificate – with coverage for elite sport activities