One more way to keep you safe
To help protect your clients’ financial and personal information, we’ve implemented multi-factor authentication (MFA) in the Advisor Centre.
About multi-factor authentication (MFA)
MFA is a 2-step validation process requiring you to provide 2 types of information to confirm your identity. It provides an additional layer of security to the sign-in process in order to ensure that:
- It is really you who is trying to access your accounts.
- It reduces your risk of becoming a victim of identity theft, online fraud and account hacking.
IMPORTANT: You must have your own login to be able to log into the Advisor Centre with multi-factor authentication.
If you have been using someone else’s login or have shared access with colleagues, please contact the person responsible for delegating access in your organization.
How does it work?
Authentication methods available
There are three authentification methods. One method is sufficient; however, you may set up more than one method.
Note that a security code can only be used once. A new code will be required at every login.
SMS authentication
Receive security codes via text message (SMS) to your mobile phone.
Google Authenticator
Download the Google Authenticator app on your smartphone to generate security codes.
Okta Verify
Download Okta Verify app on your smartphone to generate security codes.
Advisor Centre login with MFA
When logging into the Advisor Centre, you will be prompted to enter your username and password. Once you have entered your password, you will be prompted to complete the multi-factor authentication using the method of authentication you have chosen.
If you have not set up your multi-factor authentication, please refer to the section below, which provides configuration guides to help you do so.
Frequently asked questions
Why did iA implement multi-factor authentication (MFA)?
iA has integrated multi-factor authentication (MFA) into the Advisor Centre to add an extra layer of security, ensuring the continued protection of financial and personal information. This is to ensure that it is really you who is trying to access your accounts. It also reduces your risk of becoming a victim of identity theft, online fraud and account hacking.
Is it mandatory to use MFA?
Yes, all companies of iA Financial Group are implementing this security mechanism, which is being adopted more and more throughout every major company.
Do I have to complete MFA upon each login?
When 3 consecutive logins are made from the same device, browser and location, you will be provided with an option to not complete MFA for 30 consecutive days. If there are changes in any one of the items (device, browser and location) during the 30-day period, you will be prompted to complete MFA.
Do I need a smartphone to use multi-factor authentication?
A smartphone or tablet is required for the use of SMS, Google Authenticator app and Okta Verify app authentication options. If you do not have a smartphone or tablet, you must install the Chrome Authenticator extension from your PC’s Google Chrome browser.
How many phone numbers can I add for multi-factor authentication?
You can only enter one phone number per authentication method.
Why can’t I receive one-time security codes by email for multi-factor authentication?
One-time security codes through SMS provide a higher level of security to protect your account information.
How long is my one-time security code valid?
Codes received via SMS are valid for 5 minutes.
Will I be able to authenticate from anywhere around the world?
Yes, you will be able to authenticate from anywhere around the world, as the Google Authenticator app and Okta Verify app will work from anywhere around the world.
How can I reset my authentication methods?
You can reset your authentication methods in the Advisor Centre.
- Once authenticated, click on your profile and select the Multi-factor tab.
- Click on Reset to reset your configured methods.
- The next time you log in, you will need to configure at least one method.