GROUP
INSURANCE

My Client Space is iA’s secure website for clients. This is where you, as the plan administrator, can access your dashboard and ensure the day-to-day management of your plan.

To create your account, go to ia.ca/myaccount, click on “Create account”, then on the “Plan administrator” tile. Enter your full name and contract number, and under Do you have your activation key, check No, help me! I want to get my activation key.

Once you have received your activation key, go back to ia.ca/myaccount, click on “Create account”, then on the “Plan administrator” tile. Enter your full name and contract number, but this time, check Yes, I have my activation key.

Finally, create your access code and password, and answer a few security questions. You can then access your Group Insurance plan dashboard.

As the administrator for your group plan, will you also be a member?

If so, when enrolling as a plan member, always use your personal email address. Your work email address will be linked to your plan administrator access. Using your work email address on a plan member level may cause issues with your login.

We can provide you with a billing calendar so you can see when your invoice will be issued for each month of the year.

The premiums are prorated on a 30-day basis, no matter if the month has 28, 30 or 31 days. Here is an example:

Coverage effective on July 4, 2022, processed on the July 2022 premium statement.

• forwardMonthly health premium: $125.82
• forwardMonthly dental premium: $95.29
• forwardMonthly life premium: $31.80

• How many days do we charge you?
  30 days – 3 days = 27 days
• What is the prorated health premium amount?
  $125.82/30 days x 27 days = $113.24
• What is the prorated dental premium amount?
  $95.29/30 days x 27 days = $85.76
• What is the prorated life premium amount?
  $31.80/30 days x 27 days = $28.62
• What total amount is charged to you?
  $113.24 + $85.76 + $28.62 = $227.62

All our billing information is featured on the document called Billing Calendar, available upon request. This document is updated each year.

Yes, they have their own account in My Client Space.

A welcome letter is sent to them the day after you complete their application on your administrative My Client Space account. The letter includes their benefit card, their My Client Space account activation key and the instructions to register.

How do I indicate salary changes?

1. Go to your My Client Space account and access the member’s file using the search tool.
2. From the left-hand menu, under Update Member Information, click on Edit Salary.
3. Enter the new amount, the salary basis and the effective date of the change.
4. Click on OK.

1. Go to your My Client Space account and access the member’s file using the search tool.
2. From the left-hand menu, under Update Member Information, click on Edit Salary.
3. Enter the new amount, the salary basis and the effective date of the change.
4. Click on OK.

If a salary increase leads to increased amounts of life insurance and long-term disability insurance and these increased amounts exceed the non-evidence maximums, the member will have to submit evidence of insurability. iA will send you a notice.

The coordination of benefits rules are as follows:

• forwardFor the member, iA pays first.
• forwardFor the spouse, iA pays in second (we need the explanation of benefits from the carrier who paid first).
• forwardFor a child, the insurance carrier of the parent whose date of birth is closest to January 1 pays first.

Dependents must be registered in the member’s record to be eligible to submit claims (iA manages the dependents). Life insurance is mandatory for dependents even if they are not covered for health and/or dental benefits under the iA group insurance plan.

When a life event occurs, a coverage change can be done within the 31 days following the life event. Recognized life events are:

• Marriage or civil union
• Divorce or separation
• Birth or adoption of a first child
• Change to common-law status (one year of cohabitation)
• Loss of spouse’s employment or group insurance coverage from their employer
• New group insurance for the spouse
• Death of the spouse or a dependent child
• Children over 21 who are full-time students
• Children over 21 who cease to attend an educational establishment on a full-time basis

Administrative tolerance: Plan members have 31 days to provide you with any change to their situation. However, the administrator My Client Space allows changes up to three months after the actual date of the change.