Customer Service Account Manager

Join our Dealer Wizard team as a Customer Service Account Manager.

In this role you will be responsible for assisting our auto dealership partners while focusing on retention, training, upselling, and overall service of accounts.

You’ll ensure each client feels like they are our top priority because, to us, they are!

Your Focus:

• Ensure exceptional customer experience and satisfaction through proactive account management

• Unleash your problem-solving powers to interpret client issues and escalate to other teams when needed.

• Upsell additional products, such as Letters, Coupon books, referrals, 700 Credit, and more

• Lead the conversion of pilot stores and provide support in low-level technical issues

• Provide expert training to clients on the application and its features

• Serve as a subject matter expert and effectively communicate the value of our products to clients

• Keep your super-sharp organizational skills in play as you manage multiple cases and prioritize resolutions.

Is this you?

• Required Education: HS Diploma or GED

• 2-4 Years of experience Customer Service and/or Sales.

• A natural collaborator with the ability to make high-quality decisions.

• Stellar communication skills with a focus on end goals.

• Strong organizational skills, attention to detail and the ability to prioritize effectively

What is an Asset but Not Required:

• Salesforce Experience

• Knowledge or experience within the automotive industry

• Knowledge of Great Plains

Why Join Us:

This is an exciting opportunity to join a dynamic and growing team in the automotive industry. We offer a collaborative and supportive work environment, and you will also enjoy opportunities for growth and development; competitive compensation.

We also offer Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!), A Human Approach, Career Advancement, Professional Development Opportunities, & Quality Working Conditions.

This role offers a Hybrid Working arrangement with two days per week spent in the office where you get the chance to collaborate further with your colleagues. As an added bonus we get lunch on Thursdays and there are always snacks and drinks!

About Us: 

iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet clients' needs across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.