Accessibility

Accessible Customer Service Policy

This policy establishes practices and procedures for the provision of goods and services to people with disabilities in accordance with the accessibility standards for customer service under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) and similar applicable accessibility legislation in other Canadian jurisdictions. IA Financial Group recognizes its obligations under accessibility legislation and supports the goal of striving towards accessibility.

Integrated Standards Policy

This policy establishes practices and procedures in the areas such as communications, websites, training and employment in accordance with the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). iA Financial Group recognizes its obligations under accessibility legislation and supports the goal of striving towards accessibility.

eSSENTIAL Accessibility™

Industrial Alliance is pleased to support inclusion for people with disabilities by partnering with eSSENTIAL Accessibility™ to provide a suite of Web navigation tools.

If you have trouble typing, moving a mouse or reading, download this assistive technology app free of charge.

Features include a hands-free movement tracking system, an onscreen keyboard with word prediction, a page reader and other customizable options.

Essential Accessibility tools can be used on a standard PC by anyone with dexterity challenges or reading difficulties arising from a variety of conditions, including:

Notice to end-users

“Industrial Alliance and eSSENTIAL Accessibility are independant companies and therefore Industrial Alliance is not responsible for any damages or losses that could result, directly or indirectly, in whole or in part, from downloading any eSSENTIAL Accessibility software.”