for you!

As your group insurance provider, iA Financial Group offers many online services. To benefit from our e-services, register for My Client Space. At any time, this secure website gives you easy and quick online access to your group insurance file.

My Client Space: Everything at your fingertips

This portal enables you to submit claims and keep track of them, view your insurance booklet, sign up for direct deposit of your claim reimbursements, download personalized, interactive claim forms, generate a list of claims submitted and paid for your income tax return, and much more.

More online services to make your life easier

No more paper claim forms

This service enables you to submit your claims for health care, vision care and dental care online through My Client Space

If covered by your plan, you can submit claims for the following types of expenses:

  • Vision care (eye exams, contact lenses, glass frames and lenses)
  • Paramedical care:
    Social worker
    Speech therapist

How to find it

1. Log in into your group insurance fiel in My Client Space.

2. In the menu on the left, click on Make a claim.

1 In Ontario and Saskatchewan only

With your mobile app, no need to carry your group insurance card!

Download this app and turn your mobile device into a group insurance card. Enjoy all the most popular features of My Client Space at any time – no matter where you are in the world – on your tablet and smartphone.

  • Online claims and tracking
  • Access to your list of favourite health care providers to simplify your claims
  • Access to WebRx© a tool that estimates the reimburesement for your prescription drug purchases, helps you locate the nearest pharmacies and suggests personalized cost-saving alternatives
  • Registration for direct deposit of your reimbursements

How to get the iA Mobile app

1. Make sure you have already registered for My Client Space.

2. Download it from the App Store or Google Play, then enter your access code ans password for My Client Space.

To make informed decisions regarding your prescription drugs

This simple and efficient tool helps you to make informed prescription drug choices. Available in My Client Space and the iA Mobile app, WebRx* offers the following benefits:

  • Indicates whether or not a prescription drug is covered by your plan
  • Provides an estimate of the amount reimbursed according to your plan
  • Helps you easily locate pharmacies in your area and compare drug prices**
  • Proposes personalized purchase tips and cost-saving alternatives

How to find it

Log into your group insurance file in My Client Space

In the menu on the left, click on WebRx.

* To use WebRx, you must have prescription drug insurance coverage with iA Financial Group and have a direct or deferre drug payment card.

** WebRx users outside the province of Quebec are able to see the price of the drug they are searching for at each pharmacy found. In quebec, WebRx does not provide prices per pharmacy; instead it provides an average provincial price for each drug being searched.

Receive your reimbursement directly in your bank account

Registering for direct deposit enables you to receive reimbursements for your medical and dental care expenses directly in your bank account. With direct deposit notices, you'll receive an email to let you know your claims have been processed. You can register for both services in My Client space or the iA Mobile app.

How to find it

How to register:

  • Log into your group insurance file in My Client Space
  • In the menu on the left, Direct deposit and notification.
  • Enter your banking information and email address.

Need help with our e-services?

Contact our Customer Service.

Send an email