This agreement between you and iA Financial Group (Industrial Alliance Insurance and Financial Services Inc.) (“us”, “we” or “iA”) governs your use of JuliA, iA’s virtual assistant. It applies in addition to any other agreement, policy or contract that you may have with us and does not replace them.
Use of JuliA
JuliA is a virtual assistant developed to help you by providing information that we hope you will find relevant. However, you should not consider any response from JuliA as advice, she is not there yet! While JuliA may suggest independent providers, this does not mean we endorse or recommend them.
JuliA uses Google Assistant to understand what you say and to communicate with you. We did not design Google Assistant and do not have control over it.
JuliA can be accessed through any Google Assistant-compatible device but only when you are located in Canada.
It is possible that JuliA may not understand you properly or may say something to you that differs from the information that we provided to Google. We are doing our best to make sure JuliA provides you the correct information; however, you understand that, like in any conversation, misunderstandings or mistakes can happen. By using JuliA, you agree that we are not responsible for any errors or failure of JuliA to work as expected.
Privacy and confidentiality
When you communicate information to JuliA, it is transferred to Google then to us so we can provide a relevant response. The response is then sent to Google and then to you through JuliA. Your interactions with JuliA are recorded and stored by Google. You should review your agreements with Google to know how Google uses the information you provide to JuliA since we have no control on their use of your information.
Amendments and termination
We may also change or terminate JuliA without notice.