Terms of use
iA Virtual assistant

This agreement between you and iA Financial Group (Industrial Alliance Insurance and Financial Services Inc.) (“us”, “we” or “iA”) governs your use of iA Virtual Assistant. It applies in addition to any other agreement, policy or contract that you may have with us and does not replace them.

By using the iA Virtual Assistant, you agree to these Terms of Use. If you do not agree with these Terms of Use, do not use the iA Virtual Assistant.

Use of the iA Virtual Assistant

The iA Virtual Assistant is developed to help you by providing information that we hope you will find relevant. However, you should not consider any response from the iA Virtual Assistant as advice, it is not there yet! While the iA Virtual Assistant may suggest independent providers, this does not mean we endorse or recommend them.

The iA Virtual Assistant uses Google Assistant to understand what you say and to communicate with you. We did not design Google Assistant and have no control over it.

The iA Virtual Assistant can be accessed through any Google Assistant-compatible device but only when you are located in Canada.

It is possible that the iA Virtual Assistant may not understand you properly or may say something to you that differs from the information that we provided to Google. We are doing our best to make sure the iA Virtual Assistant provides you the correct information; however, you understand that, like in any conversation, misunderstandings or mistakes can happen. By using the iA Virtual Assistant, you agree that we are not responsible for any errors or failure of the iA Virtual Assistant to work as expected.

Privacy and confidentiality

The iA Virtual Assistant allows you to use Google Assistant to communicate with us verbally on devices that allow it (e.g., Google Home). As with all interactions using Google Assistant, your interactions with the iA Virtual Assistant may be recorded and stored by Google. You should review your agreements with Google to know how it uses the information you provide to the Google Assistant. Google may store your information outside of Canada.

By using the iA Virtual Assistant, you authorize Google to transfer all the information you communicate to the iA Virtual Assistant to us. We may store any information we receive for statistical purposes and to improve the iA Virtual Assistant. Our privacy policy applies to the personal information we collect and store.

Access to your file at iA Financial Group

The iA Virtual Assistant may suggest that you link your Google account with your file at iA Financial Group. If you agree, Google will have access to your personal information and information about any products you have at iA Financial Group.

This access allows the iA Virtual Assistant to provide you with information on your file and to make personalized recommendations. It also allows you to make certain changes and perform certain transactions related to your products.

If you agree to link your Google account with your file at iA Financial Group, anyone with access to your Google Assistant or your Google account could access the information on your iA Financial Group file to which the iA Virtual Assistant has access. You are responsible for limiting access to your Google Assistant and your Google account.

You may revoke Google’s access to your iA Financial Group file at any time.

Amendments and termination

We may update these Terms of Use at any time due to changes to the iA Virtual Assistant or to applicable legislation. You will not be notified of these updates. The Terms of Use will be updated on ia.ca and we invite you to visit this website on a regular basis to learn about any changes.

We may also change or terminate the iA Virtual Assistant without notice.

These Terms of Use are governed by the laws of the province of Quebec.