Hi! I’m the iA Virtual Assistant.
iA Financial Group is proud to present its virtual assistant. Even though it is new, it’s learning quickly. It can help you with your RRSP and find nearby healthcare providers. It will be able to chat with you about many topics related to your financial wellbeing.
Ask your questions to the iA Virtual Assistant
What do you want to do today?
I want to know how much I should contribute to my RRSP.
I want to estimate the balance of my RRSP at retirement.
I want to find the nearest healthcare provider.
"Ok Google. Talk to iA Financial Group."
Google Home and Mini
Just say "Ok Google. Talk to iA Financial Group." to start your conversation with the iA Virtual Assistant.
Frequently asked questions
Why did iA Financial Group decide to develop a virtual assistant?
iA Financial Group has undertaken a major shift to digital technologies and wants to position itself as a technological leader in the insurance and financial services industry. The primary objective of the digital solutions the company is developing is to better serve clients by offering them a multitude of ways to communicate with it, thus responding to the preferences and profile of each client.
The iA Virtual Assistant allows clients to contact the company verbally or in writing, natural ways of communicating, which helps people feel closer to and supported by the company.
I’m not a client of iA Financial Group. Can I still use the iA Virtual Assistant?
Of course! The iA Virtual Assistant can help you run RRSP simulations. It can also find healthcare providers nearby.
Google Assistant doesn’t recognize the command "Talk to iA Financial Group" when I use my cell phone. What can I do?
To help Google Assistant, you can type the command “Talk to iA Financial Group” on your device. It should then easily recognize the command.
I want to contact the iA Virtual Assistant in writing? How do I proceed?
First, access Google Assistant on your phone or tablet, then follow these steps:
- Click on the appropriate icon to open the keyboard.
- Using your device’s keyboard, type “Talk to iA Financial Group”.
- You can then chat with the iA Virtual Assistant.
If you don’t have Google Assistant, download it from the App Store or Google Play.
Why doesn’t the iA Virtual Assistant always understand what I’m saying?
The iA Virtual Assistant is still learning. Every day it’s learning more and more, but you need to be patient!
Our artificial intelligence specialists do quality control every day to observe the problems experienced by users. They will make the necessary corrections to give you an enjoyable experience.
Is the information I provide to the iA Virtual Assistant saved?
The strict security measures iA Financial Group has put in place to guarantee the confidentiality of your personal information apply when you use the iA Virtual Assistant.
The information we can save can only be used for statistical purposes and to improve the iA Virtual Assistant.
Can I soon chat with the iA Virtual Assistant about my iA Financial Group products?
Yes. The iA Virtual Assistant is still new, but it continues to learn what it needs to know about our operations. It will be pleased to chat with you soon about your iA Financial Group products.
How can I change the topic of my conversation with the iA Virtual Assistant?
At any time, you can interrupt the conversation by saying one of the following:
- “Do something else”
- “What can you do for me?”
- “I need help”
The iA Virtual Assistant is unable to determine my location from my Google account. Why?
First, check to see if you have activated your phone’s and the Google Assistant geolocation setting.
If you use Google Home, you must configure Voice Match to allow the iA Virtual Assistant to use your personal information, like your current location.
Because these features are configured differently based on the type of device, we recommend that you consult the instructions provided on your provider’s website.
The virtual assistant changed languages during our conversation. Why?
If the device you are using and Google Assistant are not configured in the same language, Google Assistant may not detect the language you are using during your conversation and may change languages unexpectedly.
To avoid this, we advise you to set the same language on both your device and Google Assistant.