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Industrial Alliance clients across Canada to benefit from TELUS Health electronic claim submissions

Quebec City,

News Release

Industrial Alliance Insurance and Financial Services Inc. announced today an agreement with TELUS Health to offer its group insurance plan members a simple point-of-sale electronic claim submission service. Scheduled to officially launch in Fall 2013, healthcare providers including physiotherapists, chiropractors and vision care providers across Canada as well as acupuncturists, massage therapists and naturopathic doctors in certain provinces will have the ability to use TELUS Health’s eClaims web portal service to submit claims to Industrial Alliance on behalf of patients directly from their offices.

In an ongoing effort to provide superior service to its clients, Industrial Alliance is deploying the online eClaims service to reduce claims processing time and costs. To further increase efficiency, claim reimbursement from Industrial Alliance can be made to plan members or healthcare providers via electronic funds transfer.

"The implementation of TELUS Health’s eClaims solution is in line with our previous initiatives aimed at continuously improving our processes to address the needs of our clients. This new service is the logical next step following the launch of the IA Mobile App," said Jacques Parent, Senior Vice-President, Group Insurance at Industrial Alliance.

"We are proud to welcome Industrial Alliance to the expanding group of insurance companies offering our eClaims web portal service to enhance their client experience initiatives," said Luc Vilandre, Vice-President, Health Benefits Management and Payment Solutions, TELUS Health. "At TELUS Health, we believe technology can truly transform health outcomes for Canadians and we are focused on empowering healthcare providers with solutions that simplify processes, streamline communication among all parties, and facilitate the secure transfer of information."

TELUS is a leader in Canada's claims and benefits management sector, providing drug claims processing for over 12 million Canadians. TELUS Health eClaims, launched in 2010, has experienced rapid adoption by the extended healthcare community, with close to 15,000 providers now on board.

About Industrial Alliance Group Insurance
Industrial Alliance Group Insurance offers a wide range of traditional and specialized products such as health and dental care, vision care, disability insurance and life insurance, all designed for the specific needs of each client. With six sales and service offices across the country and two administrative centres, Industrial Alliance Group Insurance provides clients with outstanding personalized service.

About Industrial Alliance
Founded in 1892, Industrial Alliance Insurance and Financial Services Inc. is a life and health insurance company with operations in all regions of Canada as well as in the United States. The Company offers a wide range of life and health insurance products, savings and retirement plans, RRSPs, mutual and segregated funds, securities, auto and home insurance, mortgage loans and other financial products and services for both individuals and groups. The fourth largest life and health insurance company in Canada, Industrial Alliance contributes to the financial wellbeing of over three million Canadians, employs 4,300 people and manages and administers more than $83 billion in assets. Industrial Alliance stock is listed on the Toronto Stock Exchange under the ticker symbol IAG.

About TELUS Health
TELUS Health is a leader in telehomecare, electronic medical and health records, consumer health, benefits management and pharmacy management. TELUS Health solutions give health authorities, providers, physicians, patients and consumers the power to turn information into better health outcomes. For more information about TELUS Health, please visit


Industrial Alliance Insurance and Financial Services Inc.
Manager, Media Relations
Pierre Picard
Telephone: 418 684-5000, ext. 1660

TELUS Health
Donna Ramirez
TELUS Social and Media Relations
Telephone: 416 320-9309