Our current job postings

Director, Document Management Shared Services

  • Employer: iA Financial Group
  • Office: 1091, Grande Allee West
  • Location: Québec, Quebec
  • Other Possible Location(s): Vancouver, British Columbia; Toronto, Ontario; Montreal, Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10014217
  • Job type: Permanent Job Full time
  • Apply before: 2022-08-26


You are passionate about information management and have experience with the changes transforming this dynamic field. You will play an active role in defining our vision and strategies and oversee implementation of roadmaps and measures to guide iA Group on the road to its paperless office goal. 

You will also be responsible for growing the national digitization and mail team in collaboration with Group stakeholders as part of our paperless office strategy.

You will work with various business lines and contributors to the information management process in a perpetually changing environment.

Supervisor: Senior Director, Procurement and Material Resources.

Main responsibilities:

  • Define the vision and propose strategies and action plans to achieve targets in conjunction with the lines of business and the various stakeholders
  • Establish and maintain the governance required to effectively manage shared services with the sectors and stakeholders concerned
  • Optimize shared service offerings in document management at the national level in accordance with business line needs and the Company’s paperless vision
  • Maintain a continuous improvement management system
  • Build a strong team and create conditions to help motivate, develop and retain employees (training, performance evaluations, etc.)
  • Strive to improve internal partner satisfaction by measuring performance (KPI)
  • Develop and manage the systems under your responsibility in collaboration with the IT teams
  • Monitor external developments in your area of expertise to help implement innovative best practices in relation to our paperless target goal.

Desired profile:

  • A forward-looking strategic thinker with good business acumen and knowledge of industry innovations in your field
  • An effective collaborator and influencer with strong team and networking skills
  • An agile, resilient, and enterprising change leader who drives success by taking risks and attaining ambitious goals with your team
  • A proactive problem-solver committed to keeping internal partners happy by listening to their needs and seeking constructive feedback
  • A team builder who champions the vision, develops resources through doing and delegates responsibility to team members
  • A person who provides honest and timely feedback
  • A leader and influencer capable of working with multidisciplinary teams in dynamic environments.

Training and experience

  • University degree in business administration or a relevant field
  • 10 years of experience in information management or a related field, preferably within a large organization, including five years of team management
  • Knowledge of the insurance and financial services industry (a major asset)
  • Relevant experience in a cross-functional role
  • Excellent verbal and written language skills in both English and French owing to frequent interaction with English- and French-speaking colleagues and clients across Canada 

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.