Our current job postings

Bilingual User Support Technician (Temporary contract)

  • Employer: iA Financial Group
  • Office: 988 Broadway West
  • Location: Vancouver, British Columbia
  • Job category: Information Technology
  • Job ID: JR10013372
  • Job type: Temporary Job Full time
  • Apply before: 2022-05-27

Description

Do you care about serving your customers well, are known for your ability to solve problems and have an ability to synthesize and popularize information?

Join the business support team in the individual sector to play a key role combining IT and knowledge of the needs of the business sector.

Please note that this is a 1 year temporary contract with a possibility of extension or to become permanent. This is a completely remote position and you can be based anywhere in Canada but note that you will have to work Vancouver hours (PST).

Your main responsibilities:

  • Provide support to users and collaborators while ensuring a smooth landing of projects in operations;

  • Take charge of requests for access and orders of computer equipment; Answer questions and take care of requests from users of the business line in connection with anomalies in the sector's computer systems;

  • Diagnose the user impact; Analyze the problems encountered, determine the causes and, if necessary, submit the problems encountered to IA's IT services and to our external supplier;

  • Check and communicate the progress of the solutions and take stock with the user to validate the results; Participate in the regression test on the systems during production launches;

  • Offer the service to the teams of the offices of Quebec, Montreal, Toronto and Vancouver.

  • Actively participate in the continuous improvement of processes;

Required profile :

  • Degree in Computer Science or Administration or other relevant field;

  • 2 to 3 years of experience;

  • Bilingual (Spoken and written communication in French and English required);

  • Very good knowledge of the Office suite and other office applications (Office suite, Internet Explorer, hardware and operating systems such as Windows 7); Good command of Excel Knowledge of financial services (an asset).

Does this opportunity appeal to you? Send us your application now.


At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.


Company Overview

About

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.