Our current job postings


  • Employer: PPI Benefits Inc.
  • Office: 1A-235 Ardelt Avenue
  • City: Kitchener
  • Province: Ontario
  • Job category: Not Evaluated (Job Family)
  • Job ID: JR10010524
  • Job type: Permanent Job Full time
  • Apply before: 2021-10-25


PPI Benefits company overview:

When you work with our experienced benefits team as your consulting partner or third party administrator for group benefits, you can expect leading edge proprietary solutions and an outstanding level of service. PPI Benefits offers benefits plans that cover more than 1000 businesses across Canada, tailored to help employers engage and motivate their teams – while still managing costs.

PPI Benefits is part of PPI, a financial services marketing organization that connects more than 5,000 advisors and their clients with what they need to achieve leading-edge financial solutions.

Our business culture is guided by our core values, grounded in a powerful belief in the enhanced value of life insurance. We are also strong advocates for the essential value of insurance advisors to further the goals of their clients. For PPI, this means doing everything in our power to open new markets for advisors and enable their practices to prosper and thrive.

For more information about PPI Benefits visit: PPI Benefits

To maintain PPI’s exacting level of service, we are looking for an Administrator/Receptionist to join our Kitchener office.


The Administrator/Receptionist is responsible for providing effective administrative support related to Group Benefits Third Party Administration Services, in addition to providing general reception and office support to the Kitchener office.


  • Ensure client data is entered, maintained and appropriately saved within the Benefits document management system and all workflow is completed in accordance with PPI guidelines.

  • Prepare and review benefits booklets and contracts for delivery. 

  • Provide administrative support to the office including drafting and dispersing correspondence, word processing, photocopying or scanning documents, reports and presentations.

  • Answer and direct telephone calls, responding to inquiries, re-routing calls as appropriate and taking messages as requested.

  • Open and sort all incoming mail and courier deliveries, scanning documents as necessary.  Sort out-going mail and courier packages, ensuring clear and correct labeling and postage; arrange for couriers as needed and ensure routine courier pick-ups are ready as scheduled.

  • Distribute all incoming e-faxes and electronic mailers to the appropriate parties in a timely manner.

  • Prepare office and kitchen supply orders on a regular basis to ensure that necessary items are always available.

  • Liaise with various suppliers, including carpet cleaners, shredding and plant care providers, to ensure that the office space is maintained according to a high standard of care and cleanliness. 

  • Liaise with property manager on matter related to facilities management including building maintenance, security, etc.

  • Arrange with appropriate suppliers for the maintenance of equipment as appropriate.

  • Provide other administrative assistance as necessary or assigned by the Director, TPA Operations.

Education, Experience and Skills:

  • Bilingualism in English and French, both written and verbal, preferred

  • Minimum 2 years’ experience in a service-oriented role, preferably in the insurance or financial services industry

  • Excellent time management skills with proven ability to prioritize and effectively manage multiple tasks and responsibilities  

  • Proven accuracy, attention to detail and data entry skills

  • Excellent written and verbal communication skills

  • Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment

  • Self-motivated; ability to work independently while being committed to functioning as a team player

  • Ability to handle sensitive and confidential information in a professional, discretionary manner

  • Ability to represent self, office and organization in a professional, positive manner at all times

  • Proficiency with Microsoft Office products – Outlook, Word and PowerPoint in particular – and an aptitude and willingness to learn new systems and programs

We thank all applicants for applying, however, only those selected for an interview will be contacted.  Your resume may be used for other vacancies.

At iA, we invest,
in you.

Our employees are our best investment and we have much to offer them.

Company Overview


iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our team will be happy to assist you.