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Manager, Administration Digital Tools, Group Insurance

  • Employer: iA Financial Group
  • Office: 2200, McGill College Avenue
  • City: Montreal
  • Province: Quebec
  • Job category: Customer Service and Administrative Support
  • Job ID: JR10008759
  • Job type: Permanent Job Full time
  • Apply before: 2021-07-02

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Reporting to the Director, Administration, the primary purpose of this position is to develop, support and maintain strategies to implement our administration digital tools with our clients in the Group Benefit & Retirement Solutions division.

These strategies are aligned with the objective of the division and senior direction of Plan Member Experience to be the best service provider in Group Benefit & Retirement Solutions.


The incumbent:

  • is responsible for the planning, implementation and monitoring the implementation of administration digital tools such as online enrolment & re-enrolment and optional benefit selection when life event occurs.   

  • should develop optimal processes, develop procedures, training programs & best practices to optimally manage the administrative digital tools specialist’s team.

  • ensures that quality standards & turnaround times for the implementation of these digital tools are achieved.

  • oversees the ongoing administration of the electronic data transfer related to plan member changes & billing for group insurance.

  • should optimally structure the team & plan the allocation of resources based on all the client’s commitments.  

  • helps the specialists’ team manage the timelines so key deliverables are meet, tools are implemented as per the effective date & the client commitments are meet.

  • must improve processes & efficiencies by applying the industry best practices that are aligned with our four pillars corporate strategy: Growth, Customer Experience, Efficiency & people.

  • supports the team specialists by participating & leading client meetings.

  • proactively collaborate with internal stakeholders such as sales & service, the implementation team & development teams to ensure the tools are implemented as per client’s expectations.

  • will develop a capacity model & staff the team appropriately so the team can contribute the the GI global strategy of being digital leader.

  • needs to promote and engage in iA’s Lean philosophy and process and will call upon the Continuous Improvement team to support in A3, Kaizen, DMS and other Lean initiatives.

  • will provide leadership to 12 administration analysts & one developer.    


  • Extensive knowledge and experience in group insurance administration

  • Bachelor’s degree in administration, actuarial science or any other combination of education and experience deemed equivalent

  • 10 years experience, including 5 with administrative digital tools

  • Bilingual (written and spoken)

  • Demonstrate consistent leadership using the Lean philosophy

  • Have excellent customer service skills

  • Proactive

  • Foster teamwork

  • Strong project management skills

  • Technical skills & knowledge – Excel, Electronic Data transfer, Digital tools

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

Our Commitment

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.

Also, we are committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to