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Mail and Imaging Clerk (Corporate Services and Facilities) - 6 month Contract

  • Employer: iA Financial Group
  • City: Toronto
  • Job category: Customer Service and Administrative Support
  • Job ID: J1018-0395
  • Job type: Temporary full time

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Reporting to the Manager, Corporate Services and Facilities – the incumbent is responsible for Mailroom and Imaging functions including the sorting/processing of incoming/outgoing mail and courier, computer output, and handling of Imaging documents. Along with taking part in moves, operating relevant printing and mailing equipment and security access card administration.

Key Activities:

Mail and Courier Services:

• Sort and deliver incoming mail and parcels, ICS, Purolator, and other couriers to IA Toronto Staff
• Process Canada Post mail through the Pitney Bowes SendPro P3000 Mailing Machine
• Track and transfer postage to the mailing machine and inform management of postage shortages in advance
• Collects and sorts outgoing mail, courier packages, and parcels for shipment
• Process outgoing courier packages via Purolator, ICS, and United Messenger Service
• Log incoming/outgoing registered mail, couriers, and other shipments to ensure it reaches its proper destination
• Process client cheques, billings, and client letters using the Pitney Bowes DI 600 Inserter
• Sort all computer generated output produced by CGI by bin numbers or job number, and deliver to various departments in coordination with Central Support
• Sort broker correspondence and contracts into agency slots
• Process and track all outgoing TPH (The Printing House) booklets for Group clients
• Process any monthly or mass mailings


• Receive and sort documents based on type and priority level to facilitate deadlines
• Prepare and scan documents according to Imaging procedures
• Carry out quality control and validation of all documents as required
• Filing documents according to addressing method procedure
• Opening and closing boxes for on-site and off-site storage
• Perform regular scanner cleaning and maintenance

Agency and Courier Administration:

• Process courier invoices to determine if all changes are correct and obtain credits before sending to IAQ Provisioning
• Maintain and update all internal broker address databases according to communications from Agency services

Supplies and Forms:
• Fulfill and ship supply and form requisitions according to customer’s needs (48 hours or less)
• Deliver supplies to internal clients at iA Toronto as required
• Replenish paper stock for all multifunction printers
• Assist with the deliver and pickup of Iron Mountain boxes

• Carry out printing services including binding and production of basic brochures making products available for customer pick up
• Log printing jobs to track use of printing services

Moves and Changes:
• Distribution and retrieval of packing bins and dollies
• Moving cabinets, chairs, and other freestanding furniture
• Assisting with inventory of furniture and supplies as required
• Ensure working areas and storage spaces (including 15th floor) are clear and safe at all times


• Ensure all mail and courier items are correctly sealed and addressed
• Facilitate access cards administration for internal partners according to procedures

Other duties:
• Participate in training of all Corporate Services representatives to promote effective cross functional efficiency
• Maintain daily logs and monthly reports to ensure accurate record keeping and that our service providers meet their obligations
• Other duties as assigned


• High School Graduate and basic accounting knowledge
• Minimum 2 years job related experience
• Intermediate level of PC Skills (MS Word, Excel, Outlook)
• Detail orientated and able to maintain accurate records
• Good mathematical and analytical abilities
• Excellent written and verbal communication skills
• Ability to operate Corporate Services equipment
• Ability to move heavy objects

This is a 6-month contract with potential to become a permanent position.

iA Financial Group is committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact me and I will work with you to meet your needs.


Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.