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Operations Associate, Account Transfers

  • Employer: iA Securities
  • City: Toronto
  • Job category: Business Administration, Finance and Accounting
  • Job ID: J0618-0963
  • Job type: Regular full time

Company Overview

Do you want to work for an established and growing Canadian company in our Quebec City, Montreal or Toronto offices, or in one of the service points in our extensive Canada-wide network?

iA Securities (iAS) is a brokerage firm which offers equities, bonds and pooled investment funds to institutional and retail clients.

Our network of investment advisors supports and guides clients in their investment decisions. We also offer securities trading consulting and research services with respect to capital markets and institutional financing.

A member of iA Financial Group, iAS is led by an experienced team, driven by a desire to serve our clients with professionalism while conducting business in accordance with the highest industry standards.


Reporting to the Manager, Account Transfers, the Operations Associate, Account Transfers will be responsible for various operational tasks to ensure that transfers are actioned properly and efficiently. Main responsibilities include:

*Maintain SLAs of the Account Transfer Department, to include adherence with regulatory body rules (i.e. IIROC rules)
*Clear written and oral communication with branches, other Operational groups and other financial institutions
*Open and distribute Department mail
*QC of transfer documents and forward to NBIN for processing
*Clear, detailed communication on any rejected transfers back to advisors
*Follow up on requests to ensure accounts are transferred within a reasonable time
*Reviewing daily and weekly transfer in and out reports provided by Management
*Responding to rejected transfer forms
*Answering the department toll free phone line
*Ensuring any outstanding transfers are shared with management and ensure that outstanding items that are not resolved in a satisfactory timeframe are communicated with management
*Notification of transfer out requests to advisors on a daily basis
*Communication with various Operational groups (Recurring Events, MIS, etc.)


*Basic knowledge of ISM
*1-2 years Account Transfer experience
*Clear written and oral communication
*Works well within a team environment
*Bilingualism (French and English) an asset
*Able to multi-task and change focus during the day, depending on volumes
*Contributes ideas and suggestions on how to improve the service offering to the team
*Fundcom knowledge an asset

iA Financial Group is committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.