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New Business Administrator (6-month contract)

  • Employer: iA Financial Group
  • City: Vancouver
  • Job category: Customer Service and Administrative Support
  • Job ID: J0118-0999
  • Job type: Temporary full time

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Under the supervision of the Manager or Team Leader, the incumbent is responsible for all aspects of new business administration.

Data entry:
• create the client file from all paper applications including:
- the identification of the client, coverage and beneficiary
- PAC authorization and banking info
- investment allocation for some products
- the medical and non-medical declaration of insurability for the underwriting system to analyse which could also lead to a direct issue of policy (and assumption of the risk by iA up to $200,000)

• identify inaccuracies/problems on applications and investigate them with the brokers/field offices by:
- calling and emailing agencies and brokers
- following up, if no response is received within the set deadline
- attending the team’s general mail box
- calling or e-mailing other departments

Quality control:
• ensuring that the risk of up to $200,000 – approved by the underwriting system – is based on correct information and any sensitive information is relayed
• ensuring that initial and subsequent bank withdrawals are exact
• ensuring that signature forms for electronically submitted applications are validated by brokers or agency staff
• validating applications entered by iA staff and/or agency staff
• printing the appropriate document classification to be imaged
• validating the client’s authorization to proceed with PAC and MIB
• completing system corrections to newly issued contracts

Account transactions:
• deposits by cheques or bank withdrawals
• processing of NSF cheques
• balancing of deposit accounts
• transferring deposit from one account to another
• issuing cheques
• cancelling cheques
• clearing imbalances from the accounting system
• journal entries

Correspondence to clients or clients’ doctors:
• review all letters and cheques produced for declined, withdrawn or postponed files
• prepare letters to client and doctors to explain adverse decisions
• sends fax requests to other carriers in order to share medical evidence

Issuing policy contracts:
• will issue policy contracts using ISCM system (from auto to complex) making sure that the policy premium matches the illustration or special quote
• will calculate and proceed with manual calculations and adjustments for specific situations (replacement, agent or employee policies)
• will amend the contract based on the gaps found during the validation process or change requested by the agencies, making the specific adjustment in the admin system and creating an amendment at issue
• prepare manual amendments that were not generated by the system
• will handle conversion, change request and file reopening
• final review before mailing
• maintain relationships with employees and departments across the organization and share and exchange information required to complete assigned work.


Expertise / Knowledge / Skills:
• excellent organizational and prioritization skills
• excellent communication skills
• ability to work independently and under pressure
• high level of accuracy in data entry
• exceptional concentration and attention to detail
• able to function as part of a team
• learning capacity / willingness to learn
• adaptable to change
• high level of computer literacy
• motivated, enthusiastic, innovative
• basic understanding of accounting principles would be an asset
• bilingual (French) would be an asset

• college or high school diploma
• 2 to 4 years’ related experience

Working at iA Financial Group

We consider our employees to be our most important investment and we have a lot to offer them. Find out more about iA.

iA Financial Group is committed to having an equal access employment program and welcomes applications from women, visible minorities, Aboriginal peoples and disabled persons. Any use of the masculine form is to simplify the text and includes the feminine form.