Director, Administration, Group Insurance
- Employer: iA Financial Group
- City: Toronto
- Job category: Leadership and Management
- Job ID: J0118-0530
- Job type: Regular full time
Company OverviewiA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.
With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.
Reporting to the Senior Director, Group Administration, the primary responsibilities of the Director, Group Administration are to develop, support and maintain strategies for all administration operations in the Group Insurance division. Administration operations include plan member management, electronic movement, billing and all related day-to-day operations of the Group Insurance division at both the Toronto and Montreal offices. The incumbent is also responsible for the compliance functions of the Group Insurance division. These strategies are aligned with the division’s objective to be the best service provider in the group insurance industry while maintaining the financial integrity of the group insurance plans it administers. The Director is responsible for the planning, implementation and monitoring of services and interdepartmental processes that support the division’s global strategy.
In addition, the incumbent must ensure that all administration areas work in collaboration and harmony with all functional units with which he/she interacts. One of the Director’s key responsibilities is to ensure that quality objectives, turnaround times and continuous improvement are achieved. As such, the Director will actively promote and engage in iA Financial Group’s Lean philosophy and process and will call upon the Continuous Improvement team to support in A3s, Kaizens, DMS’s and other Lean initiatives.
The Director will provide leadership to administration managers/team leaders and to the Compliance team. The team under his/her responsibility is composed of two managers/team leaders (Montreal and Toronto, who are responsible for 17 employees) and two Compliance team members.
• Extensive knowledge and experience in the group insurance industry
• Bachelor’s degree in administration, actuarial science or any other combination of relevant education and experience
• Ten years of experience, including six years in human resources management
• Bilingual (written and spoken): a major asset
• Consistent leadership skills using the Lean philosophy
• Excellent customer service skills
• Excellent analytical skills
iA Financial Group is committed to fostering a workplace that promotes diversity and inclusion. We can provide accommodation in our recruitment and selection processes to applicants with disabilities where required. Please contact your Recruiter, or send an email to email@example.com
iA Financial Group adheres to an equal access employment program and encourages women, aboriginal persons, persons with disabilities, and members of visible minorities to apply.