Already an improved version of the new service provider search service


In May, iA Financial Group (Industrial Alliance Insurance and Financial Services Inc.) announced its new service provider search service. This service allows plan members to verify the eligibility of healthcare providers by doing a search in My Client Space or the iA Mobile app.

Always with the aim of making plan members’ lives easier, we are pleased to announce an update to this already greatly appreciated service: the launch of another functionality to search eligible service providers in a specific area. This functionality will become available in My Client Space in June, and integrated in the iA Mobile app thereafter.

To avoid unpleasant surprises
Before incurring an expense with a healthcare provider, it would be wise for plan members to check to see whether the healthcare provider’s business practices meet the standards recognized by iA Financial Group. Expenses insured with providers that do not meet our standards are not reimbursed by our group plans. The online search functionality makes this even easier.

To inform your plan members about the update to the service provider search functionality, please forward them the communication titled New online service to verify the eligibility of healthcare providers, attached.

The shift to digital is well underway
Our shift to digital is based on an iterative approach. A great example of this is the development of the service provider search functionality. This method allows iA Financial Group to develop its products and services quickly so that it can meet the needs and respond to the preferences of its clients.

If you have any questions, please contact your advisor or your iA Financial Group Account Executive.