New online service to verify the eligibility of a healthcare provider


iA Financial Group (Industrial Alliance Insurance and Financial Services Inc.) is pleased to announce its new Provider search function, which allows plan members to check the eligibility of their healthcare providers by doing a quick search in My Client Space.

Before incurring an expense with a healthcare provider, we encourage plan members to check to see whether the healthcare provider’s business practices meet the standards recognized by iA Financial Group. By doing so, members can avoid denial of their claims for this reason, as expenses insured with providers that do not meet our standards are not reimbursed under our group plans.

Plan members will have access to this function as of May 2018. Future releases of this tool will allow plan members to add eligible providers to their personalized list, thereby speeding up the online claims process.

iA Financial Group continues the shift to digital undertaken several years ago. The new digital tools and services made available to plan members, like the Provider search function, are aimed at making their lives easier and helping them get the most out of their plan.

If you have any questions, please contact your advisor or your iA Financial Group Account Executive.