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Important information - Claims for osteopathy fees

News Release

iA Financial Group (Industrial Alliance Insurance and Financial Services Inc.) regularly reviews, audits and investigates health service providers and associations to make sure that they meet our standards regarding their professional conduct or practice.

After a re-evaluation, we would like to inform you that iA Financial Group no longer recognizes the following osteopathy association:
  • Société des ostéopathes du Québec
As a result, any claims received for fees incurred from a provider member of this association will not be eligible for reimbursement.

Grace period for a smooth transition
To ensure a smooth transition, we will reimburse osteopathy fees incurred from a provider member of the Société des ostéopathes du Québec until December 31, 2017.

Starting January 1, 2018
All claims for osteopathy fees incurred on or after January 1, 2018, from a provider member of the Société des ostéopathes du Québec will be denied.

Plan members can contact Customer Service at 1-877-422-6487 or at groupinsurance@ia.ca prior to their treatment to determine whether their osteopath is a member of an association recognized by iA Financial Group.

Communicating this information to plan members
Please click here for the communiqué intended for your plan members. We strongly recommend that you forward it to them.

If you have any concerns or questions regarding this communiqué, please contact your advisor or your iA Financial Group Account Executive.