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Secure messaging: The preferred point of entry for all your queries and requests

News Release

Starting December 1, 2016, the group insurance plan administrator contact centre (Customer Service) will extend its services across Canada. In order to offer you impeccable service within a suitable and uniform timeframe, secure messaging will now be the primary point of entry for all your queries and transaction requests. 

Secure messaging offers many advantages:  

  • It is secure; therefore, ideal for sending confidential information.
  • By sending your requests to the appropriate department from the start, which secure messaging allows you to do, you will receive a reply even sooner. 
  • With all your communications in a single location, it will be easier for you to manage your plan, as well as track and follow up on your queries and requests.
  • Your plan members can also use secure messaging to communicate with us and thus benefit from these same advantages.

Even though secure messaging is quite easy to use, here is a utilization guide and a tutorial video. You will see, it’s simple, quick and convenient! 
If you have any questions, please contact your advisor or your iA Financial Group Account Executive.