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It's important to update your plan members' salaries

News Release

Death benefit payments and short- and long-term disability benefit payments are typically based on plan members’ salaries. It is vital that members’ salaries be updated on a regular basis, otherwise their benefit payments will not be based on the correct salary.

As plan administrator, you have the responsibility of providing salaries according to the definition of salary stipulated under your contract and maintaining accurate and current information for all of your plan members insured with Industrial Alliance Insurance and Financial Services Inc (iA Financial Group). You must inform us of any salary changes as soon as possible. Failure to properly report salary increases will result in benefit payments to your plan members being lower than they should be.

If you can process administrative transactions in My Client Space, you can update the salary directly in the plan member’s personal file. Please follow the steps below:
  1. Perform a member search and access the plan member’s personal file
  2. From the left-hand menu, under Update Member Information, click Edit Salary
  3. Update the salary amount and salary basis and enter the effective date
  4. Click Ok

You can also complete the Notice of Change form (F54-020A) and send the completed document to us within 31 days of the salary change. The Notice of Change form (F54-020A) is available on our website at, in the Administration – Forms and Return Envelopes section.

Please be aware that if you fail to update your plan members’ salaries, premium payments will not be accurate and could lead to potential liabilities for the employer.

If you have any questions or concerns regarding this matter, please contact your benefits advisor or your iA Financial Group account executive.